Privacy Policy

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and applicable rules, including the amended provisions pertaining to electronic records. This record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”).

1. About CallMyCA

This website www.callmyca.com (“Platform”) is owned and operated by Prokart Tech Connect LLP, a company incorporated under the Companies Act, 2013, having its registered office at [Insert Registered Address].

In this document, “we”, “us”, and “our” refer to CallMyCA, and “you”, “user”, “customer” refers to any individual or entity using our services or visiting our Platform.

2. Scope of the Privacy Policy

This Privacy Policy explains:

• What information we collect
• How we use and store that information
• When and with whom we share it
• The rights you have over your personal data
• How we secure your information

This Privacy Policy applies to all visitors and users of our Platform, and to all products and services provided by CallMyCA.

3. User Consent

By using this Platform or any of our services, you consent to the collection, storage, processing, and transfer of your personal and sensitive personal information as outlined in this Privacy Policy.

If you do not agree with the terms of this policy, please discontinue using the Platform immediately.

4. What Data We Collect

We collect the following types of information:

A. Personal Information

This includes but is not limited to:

• Full Name
• Date of Birth
• Gender
• PAN, Aadhaar Number, Passport
• Residential and Business Address
• Email ID and Mobile Number
• Login credentials to government portals (with explicit consent)

B. Financial and Tax Information

• Income and deduction details
• Tax payment history
• Bank account details, IFSC codes
• Form 16, Form 26AS, 16A, etc.
• GST, TDS, and ITR-related documents
• Investment proofs, rent receipts, salary slips
• UPI/credit/debit card details (only via payment gateway)

C. Technical Information

• IP address, browser type
• Device ID and location
• Usage patterns and clickstream data
• Cookies and session identifiers

D. Third-Party Data

In cases where your employer or another entity provides information on your behalf, or you use our integrations with third-party government portals (e.g., pre-fill from Income Tax site), we treat this information with the same level of protection.

5. Purpose of Data Collection

We collect your data to:

• Provide and improve tax filing, compliance, and advisory services
• Register and manage your user account
• Communicate with you regarding your queries, tax status, and legal notices
• Facilitate payment processes and issue acknowledgments
• Send legal updates, notifications, and reminders
• Prevent fraud, abuse, or data breaches
• Comply with legal and regulatory requirements

We do not sell or rent your information to any third party for marketing or any other purpose without your consent.

6. Disclosure and Sharing of Information

We may share your data with:

a) Internal and Authorized Service Providers

• CAs, tax experts, and consultants providing services via CallMyCA
• Customer support team members
• Payment gateway and cloud hosting partners
• CRM, email, or analytics tool providers under NDA

b) Regulatory Authorities

We may disclose your personal information if required under any applicable law, court order, or government directive, including for identity verification, investigation of cyber incidents, fraud prevention, or prosecution.

c) Affiliates and Group Companies

Your information may be shared with CallMyCA group entities, subsidiaries, or business partners to deliver seamless services. You can opt out at any time.

d) Corporate Restructuring

In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred to the new entity, subject to the terms of this Privacy Policy.

7. Data Storage and Retention

We retain your data for:

• As long as your account is active
• As long as required by tax, legal, and regulatory authorities
• As needed for dispute resolution or fraud prevention

You may request data deletion by writing to us at support@callmyca.com, subject to legal obligations.

8. Data Protection and Security

We take data security seriously and implement:

• SSL encryption for all transactions
• Secure servers located within India
• ISO/IEC 27001 certified data handling (industry standard)
• Role-based access and authentication
• Regular security audits and data backup protocols

However, no digital platform is 100% secure. We are not liable for data loss caused by Force Majeure Events such as hacking, server crashes, or government actions.

9. Cookies and Tracking

Our Platform uses cookies and similar tools to:

• Maintain user sessions
• Improve load speed and personalization
• Track website usage and performance

You can modify cookie preferences in your browser settings. However, disabling cookies may affect some features of the site.

10. Access, Review & Correction

You may review or update your personal data in the My Dashboard section. For data not visible or editable by you, write to us at support@callmyca.com with a request for access or correction.

11. Withdrawal of Consent

You may withdraw consent by writing to us at support@callmyca.com. Upon withdrawal, we will de-identify or delete your data within 180 days unless retention is mandated by law.

12. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If discovered, such data will be promptly deleted.

13. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their content or privacy practices. Your use of these links is subject to the respective third-party’s privacy policies.

14. Customer Testimonials and Forums

Any testimonials you submit or feedback provided via social media or email may be published on our Platform with your consent. Public posts in community forums may be visible to other users.

15. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page with the “Last Updated” date. Continued use of the Platform after changes constitutes your acceptance of the revised policy.

16. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan and resolved under the Arbitration and Conciliation Act, 1996.

17. Grievance Redressal

As per Rule 5(9) of the SPDI Rules, the following officer is designated to address your grievances:

Grievance Officer: [Insert Full Name]
📍 Address: 4 FLOOR, 413, CROWN SQVARE, GANDHI PATH, Vaishali Nagar, Jaipur, Rajasthan, 302021
📞 Phone: +91-9166222445
📧 Email: support@callmyca.com